WHEN WILL MY ORDER SHIP? 

● FOR MOST PRE-ORDER PURCHASES, ORDERS ARE PACKED AND SHIPPED WITHIN 10–12 BUSINESS DAYS OF PURCHASE AND WILL SHIP 1–3 BUSINESS DAYS AFTER THE PRE-ORDER PERIOD ENDS.

● FOR MOST STANDARD ORDERS, YOUR ORDER WILL BE PACKED WITHIN 1–3 BUSINESS DAYS AND SHIPPED WITHIN 1–3 BUSINESS DAYS AFTER PROCESSING. 

HOW LONG DOES SHIPPING TAKE IN THE USA? 

● AVERAGE DELIVERY TIME FOR DOMESTIC ORDERS IS 3–7 BUSINESS DAYS VIA UPS OR FEDEX GROUND. 

● EXPEDITED SHIPPING IS AVAILABLE UPON REQUEST. PLEASE EMAIL 

CONTACT@MOSHEYOSSEL.COM WITH YOUR ORDER NUMBER TO INQUIRE. 

DOMESTIC SHIPPING METHOD 

WE SHIP WITH UPS OR FEDEX, CHOOSING THE MOST ECONOMICAL OPTION. THESE CARRIERS USE ALTERNATIVE VEHICLES, OPTIMIZED TRANSPORT ROUTES, AND ENERGY-EFFICIENT WAREHOUSES TO HELP REDUCE CO₂ EMISSIONS COMPARED TO CONVENTIONAL SHIPPING METHODS. 

ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. 

NOTE: WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS, HOLIDAYS, OR NATURAL DISASTERS. SHIPPING COSTS ARE CALCULATED AT CHECKOUT. 

WILL MOSHE YOSSEL PAY FOR DOMESTIC SALES TAX? 

CUSTOMERS ORDERING FROM CALIFORNIA, FLORIDA, NEW JERSEY, AND NEW YORK ARE REQUIRED BY LAW TO PAY SALES TAX AND IMPORT DUTIES IN ADDITION TO THE PRODUCT AND SHIPPING COSTS. TAXABLE AMOUNTS AND ITEM CATEGORIES WILL BE SHOWN ON YOUR RECEIPT. 

HOW LONG DOES SHIPPING TAKE OUTSIDE THE USA? 

AVERAGE INTERNATIONAL DELIVERY TIME (INCLUDING CUSTOMS CLEARANCE) IS 3–8 BUSINESS DAYS, DEPENDING ON THE DESTINATION, VIA DHL GROUND SERVICE. 

EXPEDITED INTERNATIONAL SHIPPING IS AVAILABLE UPON REQUEST. PLEASE EMAIL CONTACT@MOSHEYOSSEL.COM WITH YOUR ORDER NUMBER TO INQUIRE. 

INTERNATIONAL SHIPPING METHOD

WE SHIP INTERNATIONALLY VIA DHL, USING SUSTAINABLE LOGISTICS SOLUTIONS SUCH AS ALTERNATIVE VEHICLES, OPTIMIZED ROUTES, AND ENERGY-EFFICIENT WAREHOUSES TO REDUCE CO₂ EMISSIONS. 

ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY. 

NOTE: WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS, HOLIDAYS, OR NATURAL DISASTERS. SHIPPING COSTS ARE CALCULATED AT CHECKOUT. 

WILL MOSHE YOSSEL PAY FOR INTERNATIONAL DUTIES?

WE OFFER DDP (DELIVERY DUTIES PAID) SHIPPING TO SELECT COUNTRIES, INCLUDING: 

● UNITED STATES 

● EUROPEAN UNION COUNTRIES 

● SWITZERLAND 

● UNITED KINGDOM 

● MAINLAND CHINA 

● HONG KONG SAR 

● JAPAN 

● SOUTH KOREA 

FOR THESE REGIONS, TAXES, CUSTOMS FEES, AND IMPORT DUTIES ARE INCLUDED IN YOUR FINAL PRICE. 

FOR COUNTRIES NOT LISTED ABOVE, WE SHIP DDU (DELIVERY DUTIES UNPAID). THIS MEANS CUSTOMS FEES, IMPORT DUTIES, AND TAXES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY MOSHE YOSSEL. 

MY ORDER IS LOST IN THE MAIL. WHAT DO I DO? 

ONCE YOUR ORDER HAS SHIPPED FROM OUR ATELIER, IT IS NO LONGER WITHIN OUR CONTROL. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES, MISSED DELIVERIES, OR UNDELIVERABLE ADDRESSES. 

IF YOU SUSPECT YOUR PACKAGE IS LOST, PLEASE FIRST CONTACT YOUR SHIPPING CARRIER FOR ASSISTANCE. IF YOU NEED FURTHER SUPPORT, FEEL FREE TO REACH OUT TO US AT CONTACT@MOSHEYOSSEL.COM. 

HOW CAN I TRACK MY ORDER? 

A TRACKING NUMBER WILL BE PROVIDED ONCE YOUR ORDER SHIPS. IF YOU HAVEN’T RECEIVED IT, PLEASE CONTACT US WITH YOUR ORDER NUMBER AND EMAIL ADDRESS. 

PLEASE NOTE: IT MAY TAKE A FEW DAYS FOR TRACKING INFORMATION TO UPDATE. 

DO YOU OFFER REFUNDS OR EXCHANGES? 

WE DO NOT OFFER REFUNDS. HOWEVER, WE OFFER EXCHANGES OR STORE CREDIT WITHIN 10 DAYS OF RECEIVING YOUR ORDER, FOR ALL UNWORN, FULL-PRICE ITEMS. SALE ITEMS ARE FINAL SALE.

WHAT IS YOUR RETURN POLICY? 

RETURNS ARE ACCEPTED FOR STORE CREDIT WITHIN 10 DAYS OF RECEIPT, ON UNWORN ITEMS ONLY (EXCLUDING SALE ITEMS). 

ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. 

IF YOU CHOOSE AN ALTERNATIVE SHIPPING METHOD, YOU MUST PRE-PAY AND PROVIDE A TRACKING NUMBER. ANY SHIPPING COSTS INCURRED BY MOSHE YOSSEL WILL BE DEDUCTED FROM YOUR STORE CREDIT AND WILL NOT BE REIMBURSED. 

INSURANCE 

ALL SHIPMENTS ARE FULLY INSURED BY THE DESIGNATED CARRIER (UPS, FEDEX, OR DHL) AGAINST DAMAGE, THEFT, AND LOSS UNTIL THE PACKAGE IS SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT. ONCE SIGNED FOR, ALL LIABILITY AND RESPONSIBILITY TRANSFERS TO THE CUSTOMER AND THE INSURANCE COVERAGE ENDS. 

IF YOUR PACKAGE APPEARS DAMAGED, TAMPERED WITH, OR BROKEN UPON ARRIVAL, DO NOT ACCEPT IT. INSTEAD, PLEASE CONTACT US IMMEDIATELY AT CONTACT@MOSHEYOSSEL.COM. 

WE CANNOT OFFER RETURNS OR REFUNDS FOR PACKAGES THAT HAVE BEEN SIGNED FOR.